SMS Opt-In
Text messaging program disclosure
RO TRANS Freight LLC uses text messaging to run day-to-day freight operations: dispatching loads to drivers, authorizing fuel, collecting paperwork, coordinating pickups with customers, and answering people who apply for a job with us. This page explains what you are agreeing to, and how to stop at any time.
1. Who this applies to
We run three separate messaging streams. They have different audiences, different content, and different ways to join. Agreeing to one does not enrol you in another.
| Stream | Who receives it | How you join |
|---|---|---|
| Operations | Drivers, owner-operators and contractors currently running for us | You provide your mobile number during onboarding and confirm you want dispatch by text |
| Shipment coordination | Customers, brokers and facility contacts on an active load | You give us your number in connection with a specific shipment, or you text us first |
| Recruiting | People who have applied or asked about driving for us | You submit an application or enquiry and tick the box asking us to text you |
2. What we send
- Load and dispatch information — assignments, pickup and delivery appointments, routing, and changes to either.
- Fuel and payment authorizations — fuel card codes, advance authorizations, and settlement notices.
- Document requests — bills of lading, proof of delivery, receipts, photographs of freight or equipment, and logbook items.
- Safety and compliance notices — inspection reminders, hours-of-service items, weather and routing advisories, and equipment issues.
- Shipment coordination — status, ETA, detention and appointment messages with customers and brokers.
- Recruiting — replies to your application, interview and orientation scheduling, and information about open positions.
We do not send messages advertising unrelated products or services, and we do not message you on behalf of anyone else.
3. How to opt in
- Text START to 309-423-3444, or
- Give us your mobile number and agree to texts during driver onboarding, or
- Tick the consent box on a job application or contact form, or
- Simply text us first about a load you are working on.
4. How to opt out
Reply STOP to any message. You may also send CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL.
We will send one final message confirming you have been removed, and then stop. Opting out of texts does not affect your job, your application, or any load you are running — we will reach you by phone or email instead. To rejoin later, text START.
5. Getting help
Reply HELP to any message, call +1 (309) 423-3444, or email accounting@rotransfreight.com.
6. Frequency and cost
Message frequency varies with operational need. A driver on an active load may receive several messages in a day; a job applicant may receive only a few in total. Message and data rates may apply according to your mobile plan. RO TRANS Freight LLC does not charge for these messages and is not responsible for charges from your carrier.
7. Carriers and delivery
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and you should not rely on a text message alone for anything time-critical or safety-critical — call us.
8. Age
This program is for people aged 18 or over.
See also our Terms & Conditions and Privacy Policy.